Privacy Policy

Bagru Crafts
Website: https://bagrucrafts.com
Email: contact@bagrucrafts.com
Last Updated: 01-Oct-2026

1. Introduction

Bagru Crafts ("we," "our," or "us") operates https://bagrucrafts.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal data:

Information You Provide Directly:

  • Account Registration: Name, email address, and mobile number when you register on our website.

  • Order Information: Shipping address, billing address, and order details when you make a purchase.

  • Communications: Any information you provide when contacting us at contact@bagrucrafts.com.

Information Collected Automatically:

  • Usage Data: IP address, browser type, device identifiers, pages visited, time spent on pages, and referring URLs.

  • Cookies and Tracking: We use cookies and similar technologies, including Google Analytics, to collect information about your browsing behaviour and measure site performance .

Information from Third-Party Login:

  • Google Login: If you choose to sign in using Google, we receive your name, email address, and profile information as permitted by your Google account settings. We only request the minimum permissions necessary to create and manage your account .

3. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your account on our website.

  • To process and fulfil your orders, including shipping and customer support.

  • To communicate with you regarding your orders, inquiries, or account.

  • To improve our website, products, and services through analytics.

  • To send promotional communications (only with your consent, where required).

  • To comply with legal obligations and prevent fraud.

4. Google Analytics and Cookies

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

Google Analytics may use cookies to track visitor behaviour. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings to refuse cookies. Please note that disabling cookies may affect your experience on our website .

5. Google Login

When you use Google Login, Google may share certain profile information with us as described in Section 2. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements . We do not use Google user data for any purpose other than providing and improving the login functionality and account management on our website.

6. Payment Processing (Razorpay)

All payments on our website are processed through Razorpay, a third-party payment gateway. When you make a payment, you provide your payment information directly to Razorpay. We do not store your complete card details or UPI credentials on our servers. Razorpay's use of your personal data is governed by Razorpay's own privacy policy, which we encourage you to review.

7. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Razorpay (payment processing), shipping partners (order delivery), Google (analytics and login), and email service providers (communications).

  • Legal Requirements: When required by law, regulation, or legal process.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

8. Data Retention

We retain your personal data for as long as your account remains active or as necessary to fulfil the purposes described in this policy. When data is no longer required, we will delete or anonymise it in accordance with applicable laws.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data.

  • Withdraw consent for marketing communications.

  • Lodge a grievance with our Grievance Officer.

To exercise these rights, please contact us at contact@bagrucrafts.com.

10. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or grievances regarding this Privacy Policy, please contact:

This website uses cookies to improve functionality and performance. By continuing to browse the site, you are agreeing to our use of cookies. For more details on how we handle your data, please read our Privacy Policy.